User experience re-design of services

The problem

Our services support different aspects of library work, from acquisition, through to discovery, management and evaluation. But they are managed and delivered separately which has led to significant inefficiencies for Jisc and crucially for service users. Typically, the same users may use more than one of our services, but have different experiences of interacting with the site, from layout, terminology and usability.

Although the following diagrams indicate how our services can support libraries, it is still not easy to have to navigate between services, assuming you know what they are for and how they work.

Subscription_services

Our solution

Taking a user experience design approach, we intend to bring cohesion to our services by consolidating our offer from eight distinct services to just three, under one collective offer called Library Hub as follows:

New service area Current service
Discover & Compare Copac Collection Management Tools
Copac
RLUK shared cataloguing service
SUNCAT
Zetoc
Collections plus Jisc Collections
Knowledge Base+
Analytics JUSP

Informed by service users and our services teams, new interface designs will ensure the three new areas will be intuitive to use, whether you use one or several of our services and adhere to accessibility standards.

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