Chatbots – automated conversation systems – have several advantages. They are available 24/7 and are consistent and patient when answering queries. They remove the requirement to navigate many different sources of information. In some cases, they are less intimidating for users and fit trends of communication involving smartphones or tablets. Over the last few months, […]
The Library Hub Cataloguing User survey aimed to gain feedback on the current cataloguing service and information to support service development. The survey was released on the 9th March 2020 and ran until 20thMay. The timing was unfortunate, coinciding with the lead up to the Covid-19 lockdown, home working and many other pressures on library […]
One of the key things that our consultants are looking at as part of their Plan M work is the economic side of the library bibliographic metadata marketplace. We need to get an understanding of the current costs are and where that money is flowing in order to produce the robust economic modelling that will […]
In bringing together librarians to share their lockdown experiences and plans for the new academic year, this event was a useful opportunity for librarians to hear and learn from their peers. So it was not surprising with Jisc also delivering several sessions demonstrating the tools, support and guidance available now and into the future, that […]
The Library Hub Community Advisory Board met online on 1st July. Tracey Middleton, Collections and Digital Development Manager at Bangor University was welcomed as a new member. A summary of discussions follows: A list of institutions which have not yet engaged with the NBK was circulated and Board members agreed to continue to promote the […]